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What Is Guest Complaint Management Software? A Complete Overview
Introduction What happens to a guest complaint after it leaves the front desk? Does your team route the complaint to the right department, resolve it within minutes, and close the loop before checkout? Or do they leave it in a notebook, mention it during shift change, and only revisit it after the guest calls again…
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Consistency Is the Real Love Language in B2B
Valentine’s Day is often associated with appreciation, commitment, and meaningful connections. While the occasion usually focuses on personal relationships, the same values also play an important role in business relationships. In the B2B world, success depends not only on strong offerings but also on how consistently businesses support and engage with their clients. B2B partnerships…
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Why Do Hotels Lose Repeat Guests? Common Mistakes Revealed
What happens when your most loyal guests, those who return multiple times, spend on upgrades, and recommend your hotel to others, stop coming back? Many hoteliers believe that a guest who returns is automatically loyal. The reality is more complex: repeat guests are sensitive, and even small mistakes can prompt them to choose a competitor.…
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Exciting news: Geedesk can now work exactly the way your hotel does.
For years, hotels have told us:“We love Geedesk, but we wish it could match our unique workflows.” Now, it can. Introducing Geedesk FlexiSuite Edition FlexiSuite is our most flexible version yet, built for hotels and groups that want the full power of Geedesk, customized to their operations. Here’s what makes it special Whether you’re standardizing…
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Product Update: Clearer Escalations and Better Message Delivery
We’ve rolled out a new update to make escalations easier to manage and message delivery more reliable. These improvements help teams respond faster, avoid missed alerts, and act with confidence during critical situations. Escalations That Move Forward Automatically The updated escalation policy clearly defines how teams handle unresolved issues. When an issue remains open beyond…