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Why Hotels Choose Geedesk for Guest Complaint Management
Hotels do not struggle because problems occur, since minor service issues are part of daily operations in every property, but because those problems are handled slowly, inconsistently, or without a clear system that ensures accountability from start to finish. A guest may report that the air conditioning is not cooling properly, another may request extra…
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Ash Wednesday: A Quiet Call to Reflection and Renewal
Every year, millions of people step into churches and then back into ordinary life with a dark cross marked on their foreheads. You might see them at work, in school pickup lines, or standing in a grocery store aisle. The mark is simple, almost stark. But it carries centuries of meaning. That mark belongs to…
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What Is Guest Complaint Management Software? A Complete Overview
Introduction What happens to a guest complaint after it leaves the front desk? Does your team route the complaint to the right department, resolve it within minutes, and close the loop before checkout? Or do they leave it in a notebook, mention it during shift change, and only revisit it after the guest calls again…
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Consistency Is the Real Love Language in B2B
Valentine’s Day is often associated with appreciation, commitment, and meaningful connections. While the occasion usually focuses on personal relationships, the same values also play an important role in business relationships. In the B2B world, success depends not only on strong offerings but also on how consistently businesses support and engage with their clients. B2B partnerships…
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Why Do Hotels Lose Repeat Guests? Common Mistakes Revealed
What happens when your most loyal guests, those who return multiple times, spend on upgrades, and recommend your hotel to others, stop coming back? Many hoteliers believe that a guest who returns is automatically loyal. The reality is more complex: repeat guests are sensitive, and even small mistakes can prompt them to choose a competitor.…