Launching our new product – Adjutas

I’m excited to announce that today we have launched our third product. It’s called Adjutas. It’s a cloud based asset management software for hotels and hospitals.

With Adjutas hotels can now manage and track all their assets effectively. Every asset in every room and beyond is mapped and tracked with the help of qr codes.

Adjutas comes with mobile apps which makes it easy for stakeholders and managers to stock of all the assets in the property or department.

Following are the benefits of Adjutas:

  • 100% on the cloud and hence does not require any expensive hardware or software to run
  • Customize your own feedback form
  • Integrated with Geedesk
  • Custom built for hotels and hospitals
  • Assets can be tagged and tracked with qr codes

If you are a hotel, a resort or a hospital and are interested in trying out Adjutas, then please send us an email at [email protected]

Launching our new product – Geedesk Feedback

lanching new software Geesurvey
I’m excited to announce that today we have launched a new software called Geedesk Feedback. It’s a cloud based guest feedback software for hotels.

With Geedesk Feedback you can now hand over an Android tablet or iPad to the guests instead of a paper and collect the feedback and digitally store them for future requirements.

Geedesk Feedback is 100% on the cloud and doesn’t require any expensive hardware or software licences.

Following are the benefits of Geedesk Feedback:

  • 100% on the cloud and hence does not require any expensive hardware or software to run
  • Customize your own feedback form
  • Integrated with Geedesk
  • Supports integration with your hotel or property management software for easy feedback collection.

If you are a hotel or a resort and are interested in trying out Geedesk Feedback please send us an email at [email protected]

6 ways to effectively manage guest complaints in a hotel

managing guest complaints in hotels
Image Source: Internet

In a digitally connected world online reputation is very important for any business especially in the hospitality industry as it is a service industry and guest servicing is the most important aspect.

In today’s world, if guests have bad experience they do not share it with people in their network. Instead they share it with the world on websites like TripAdvisor and so on.

This negatively impacts the online reputation of a hotel or a resort and directly affects the prospective guests in their decision making stage.

Read More

Importance of regular maintenance in Hotels

As we have discussed in earlier articles, the level of service offered to the guests directly impacts the NPS score. A better service and a positive NPS are directly proportional to each other.
A well maintained property positively impacts the guest satisfaction levels and helps hotels in offering a great overall experience to the guests.
Maintenance as we know it – is an effort to keep a physical asset or equipment in a good condition or restore it to a preexisting condition such that the lifetime of the equipment is elongated.
Read More

Launched Geetables

lanching new software Geetables
 
I’m excited to announce that today we have launched Geetables. Geetables is a cloud based table reservation software for restaurants of all sizes.
Following are some of the key features of Geetables:

  • 100% on the cloud and hence does not require any expensive hardware or software to run.
  • Built in customer feedback form to collect and store feedback.
  • SMS and Email alert to customers upon table reservation.
  • Maintain customer profiles and identify repeat customers easily.

If you are a restaurant or a hotel and are interested to know more about  Geetables please send us an email at [email protected] and we will reach out to you.

A peep into the hospitality sector in India

The World Economic Forum ranks India as the 40th most favored destination for tourists out of 185 countries – in its Travel and Tourism Competitiveness report 2017. Similarly, according to a research by World Travel and Tourism Council (WTTC), India has been one of the most favorite tourist destinations since 2009.
This has made travel, tourism and hospitality as one of the most lucrative sectors among the top 10 sectors in India to attract high Foreign Direct Investment (FDI).
Between 2000 and 2018, an estimated US$12 billion has been pumped into India as FDI by international hotel chains – as per sector report by the Department of Promotion of Industry and Internal Trade (DPIIT).
Read More

5 proven ways to improve your hotel's NPS

NPS or Net Promoter Score is an index that provides an indication of how happy customers are. It also indicates the willingness of the customer to recommend a company’s products or services to their friends, family and others. The index can range between -100 to 100. In many industries, NPS score helps gauge customer satisfaction and hence their loyalty to a particular product or service or a brand.

Usually, NPS is obtained from the customer using a single question
“On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or a colleague ?”

Read More