In the current scenario where the hospitality industry keeps reaching new heights continuously, every hotel aims to break the mold and set new standards to satisfy their guests.
The leading hotels strive to adopt innovative technology to meet their guests’ standards and provide an unforgettable stay at their hotel.
One of the basic steps in meeting guests’ satisfaction is to manage their complaints and requests effectively so that they feel valued.
Leading hotels trust Geedesk – a complaint and request management software to help them manage guests’ complaints and requests effectively and efficiently.
Let’s now find out what attracts leading hotels to choose Geedesk.
Overview Of Geedesk
In simple terms, Geedesk is a complaint and request management software specifically designed to manage hotel complaints and requests.
It automates the process of assigning tickets to the right person in the correct department, eliminating the need to pass the tickets among the staff.
Let’s take a scenario where the guests request a water bottle.
The guest calls the front office requesting a water bottle. The front office coordinator then creates a ticket in Geedesk stating the request for the water bottle.
The ticket is then automatically assigned to the right staff of the right department (for this scenario, housekeeping), and the staff is instantly notified about the ticket.
The staff then resolves the request by providing the water bottle to the specified room thereby meeting the guest’s request in the shortest time possible.
In this way, Geedesk helps hotels manage the guests’ complaints and requests and increases guest satisfaction.
Let’s delve deeper into what attracts leading hotels to Geedesk.
What Sets Geedesk Apart?
Despite helping hotels manage the guests’ complaints and requests effectively, Geedesk also impresses the leading brands with its unique features.
Let’s take a look at its unique features.
1. Integration Friendly
Geedesk is developed in such a way that it could be integrated easily with any existing hotel management system used by the hotel without disrupting the HMS functionalities.
It could also integrate with your existing HMS easily to sync guest details with the respective complaints or requests.
This eliminates the need to modify the existing HMS while improving hotel efficiency in meeting guest requirements.
2. Cloud-based application
Geedesk is a completely cloud-based software making it accessible anytime and anywhere.
It does not need any additional plugin or server to implement yet can be integrated with the existing HMS easily.
Hotels can easily access it with any device either using a web browser or any Android or ios applications just like logging into any other web-based application online.`
3. User-Friendliness
While being easy to integrate, Geedesk is also a very User-friendly software.
Any hotelier, whether technical or non-technical and even those with minimal knowledge of computers, can comfortably use Geedesk in their daily activities.
4. Detailed Reporting
Geedesk equips hotels with detailed auto-generated reports for analyzing the complaints and requests registered.
The generated reports can be filtered out to a greater extent as reports on complaints and requests on specific days/months, reports on the specific types of complaints, reports on escalated complaints/ on-hold complaints, reports on the number of complaints resolved by a particular staff, and many more.
These reports provide a clear insight into the hotels’ performance in managing complaints and requests, identifying recurring complaints, and highlighting the areas of improvement.
5. Multi-Level Escalation
Geedesk sets a specific time for the specific type of complaints and requests and the timer starts automatically once the ticket is assigned to the respective staff.
NOTE: The time set for specific tickets is customized according to the property and is not auto-generated or defaulted by Geedesk.
If the ticket is not resolved within the specified time, it will be escalated, and the higher-level staff will automatically be notified about the time limit being exceeded.
Geedesk provides four levels for escalation with a specified time limit between each escalation.
The hotel can customize the time between escalations and the level of authority to be informed for each escalation.
6. VIP Alerts
Hotels, especially leading hotels attract a lot of VIP guests.
It has to provide exceptional care and attention to the VIP guests since they are often high-profile individuals, celebrities, or high spenders.
Geedesk helps hotels set VIP alerts and notify the staff about the VIP presence to ensure top-notch service to satisfy them.
7. Customer Support
Geedesk understands that hotels deal with guests’ issues day or night and may sometimes encounter problems using their software.
So it provides round-the-clock customer support for seven days a week.
Geedesk customer support is always readily available for its customers to ensure smooth hotel operations with the software.
8. Real-Time Guest Feedback Audit
Geedesk generates the list of resolved complaints to help the hotel follow up with the guest and ensure their satisfaction.
Using the ordered list generated by Geedesk the front office coordinator can easily call the guests and receive their feedback on the service provided and log it down in the guest feedback audit in real-time which is also readily available in Geedesk.
The primary benefit of conducting real-time guest feedback audits is that it allows hotels to become aware of any negative guest experiences while the guest is still on the premises.
This enables the hotel to address any issues promptly, ensuring that guests are impressed with the quality of service provided before they check out.
9. Property Dashboard
Hotels with a cluster of properties scattered around the country require a 360o view of the guest complaints and request the effectiveness with which they have been resolved
With the property dashboard of Geedesk, the collective data for the group of hotels can be displayed and also filtered according to the user’s need.
This helps the corporate teams track the performance of every hotel concerning guest service.
Conclusion
Geedesk offers a suite of features that not only streamline operations but also enhance the guest experience thereby helping hotels to increase their ROI by increasing the number of return customers.
It stands out as a trusted partner that helps hotels deliver personalized, efficient, and memorable experiences to their guests.
Embracing Geedesk means embracing a future where technology and hospitality with the common goal of serving guests with utmost attention and care.
Let’s work hand in hand to enhance the guests’ experience. Feel free to reach us by visiting www.geedesk.com or sending an email to [email protected]