At Geedesk Technologies, we are always looking for ways to improve our platform and help you manage your guest complaints more efficiently. Today, we’re excited to share a significant upgrade to one of our core features: Auto Assign.

For those unfamiliar, the Auto Assign module helps ensure that guest complaints are directed to the right staff member in the right department, making sure issues are resolved as quickly and efficiently as possible. Now, we’ve taken it a step further by integrating Artificial Intelligence (AI) into this system, and we believe it will make a noticeable difference for your team and your guests.

Here’s how this upgrade will improve your experience:

1. Faster Resolutions

When a guest raises a complaint, every minute counts. With the AI-driven Auto Assign, your team can now expect faster and more accurate complaint assignments. The AI analyzes each complaint and assigns it to the most suitable person or department instantly, reducing delays and helping your team respond more quickly.

2. More Accurate Assignments

AI isn’t just about speed—it’s about getting things right. Our AI module learns from how your team has handled past complaints. It gets better at understanding which staff members are best suited to resolve specific types of issues. This means complaints will go to the person who can resolve them most effectively, leading to quicker resolutions and happier guests.
To make this more robust we have also built a defaulting module which will kick in if the AI module falters or fumbles with the auto assignment.

3. Self-Correcting and Adaptive

The beauty of AI is that it adapts over time. As complaint trends shift, staff change, and workloads fluctuate, the AI adjusts its approach. Whether it’s a busy season or an off day, the AI makes sure the assignments are always optimal, helping your team stay efficient under any circumstances.

4. Overall Efficiency Boost

With AI handling the complaint assignments, your team can focus more on what matters most—solving the issues. The result? Faster resolutions, fewer mistakes, and a smoother overall workflow. This doesn’t just improve your internal operations; it directly impacts guest satisfaction, helping you deliver a better experience to everyone staying at your property.

A Better Future for Your Property

We’re confident that the AI-powered Auto Assign will make the overall ticket assignment process faster, more accurate and fully automated.
To make the system less prone to mistakes we have also built a defaulting mechanism which will automatically get fired if the AI module fumbles with the ticket assignment.

We made this upgrade live two weeks ago and it has not caused any issues whatsoever. The success of this change lies in the zero complaints that our support team received regarding ticket assignment.

It was like no one hardly notices any change. That was the level of efficiency that we were able to achieve with artificial intelligence.

If you have any questions please feel free to get in touch with our customer support team.

Stay tuned for more exciting updates, and thank you for being part of the Geedesk family!