Technology, which is now a very common and well-known word to all age groups, from a school kid to a fully grown adult, was once a mere imagination.

The term ‘technology’, decades ago, aimed at reducing manual work, thereby providing a smart solution to the hard laborious work.

But today it has revolutionized far enough to think and make decisions almost like a human.

The technology, once developed by humans, has made them heavily reliant on it for almost all tasks by simplifying and speeding them up.

The mere imaginary thought of man has today traveled beyond man’s expectations with the introduction of Artificial Intelligence (AI).

The development of artificial intelligence has changed man’s dreams into reality by embedding technology into his everyday life.

The introduction of ChatGPT to the world has proved the ability of artificial intelligence to help man in every aspect.

Let’s fully understand what ChatGPT is and how we can use it in our everyday lives!

Chatgpt – From Idea To Reality

In simple terms, ChatGPT is an AI-powered virtual assistant. So before delving into ChatGPT, it is important to understand what the term Artificial Intelligence or AI is.

Artificial Intelligence or AI in simple terms is a technology that can solve queries and problems like a human.

It can think similarly to humans, understand human languages, and recognize images and even sounds these days.

“According to Harvard, artificial intelligence is the development of computer systems that can perform tasks that would typically require human intelligence.”

Source: aiforsocialgood.ca

For example, hotels these days use automated fans and air conditioners. Once we enter the room, the fans and air conditioners turn on automatically. 

This is possible when an AI-powered sensor is placed to identify the human presence in the room. This not only reduces the manual work of turning it on but also saves energy by turning it off promptly once we leave the room.

Imagine using this kind of powerful technology every day, carrying it with us everywhere, and accessing it anytime!!  Sounds fictional, right?

This fictional thought has turned into reality with the introduction of ChatGPT.

ChatGPT is an AI-powered virtual assistant that is developed to interact with humans as a human i.e., humans can interact with this program so naturally as if they are interacting with another human.

It can understand human expectations, generate real-time updated answers, and also enable extending the conversation and replies regarding the context discussed before.

In simpler terms, ChatGPT is a virtual friend that is empowered to answer questions, offer recommendations, insights, or data on any topic, and understand your preferences to personalize the responses accordingly.

“ChatGPT is an AI-powered chatbot that uses a cutting-edge machine learning architecture called GPT (Generative Pre-trained Transformer) to generate responses that closely resemble those of a human.”

Source: Harvard Education

Technically, ChatGPT is a chatbox developed by OpenAI,  which has been trained using a massive amount of text data to generate a human-like response to the input provided.  

Let’s examine how to use ChatGPT like a pro.

Getting Started: How To Interact With Chatgpt

We can interact with ChatGPT using prompts.

“A PROMPT is a natural language text that requests the chatbot i.e. ChatGPT, to perform a specific task. It is the questions or the text message that we use or frame to interact with the ChatGPT.”

We can type the prompt in the prompt box at the bottom and hit the send button just like texting a friend.

It is important to remember that ChatGPT is a human-like chatbot, but it’s not a real human with a brain. Therefore, it is necessary to provide prompt with accurate, and clear information when interacting with ChatGPT.

For instance, in a scenario of asking ChatGPT to provide tips to enhance guest service in a hotel, then the prompt should probably be “Provide the list of practical tips to enhance the guest service in hotels to personalize the guest experience.”

Within seconds, ChatGPT starts to generate the response to the prompt provided. 

The generated response is mostly related and accurate but it is also important to note that even ChatGPT – a generative AI can make mistakes and at times generate non-relevant responses to the prompt.

Exceptional cases are very rare but it is very advisable to revise the generated responses before using them.

In case, of not being satisfied with the answer or wanting another better response we can ask it to regenerate the response by hitting the iterative button appearing at the end of the answer generated.

Doing so will generate another response for the same prompt which is well-refined and more accurate with the prompt provided.

We can also regenerate the response till we receive the answers to our expectations and satisfaction.

We can extend the conversations and generate more information on the topic by providing various prompts from the answers provided.

Unlocking Chatgpt In Hotels: How Can Anyone Use Chatgpt

There has always been a misconception that only people with technical knowledge can use Artificial Intelligence or chatbots like ChatGPT.

The underlying truth behind Chatbots like ChatGPT is that anyone with or without technical knowledge can use it very easily to their advantage.

ChatGPT, especially, is very user-friendly and easily available for everyone to use.

Let us see how hotel staff, working under any department, technical or non-technical, use ChatGPT for their benefit.

Front Desk Operator: The first person to interact with the guest once they opt to stay is the front desk operator. He always has to deal with tons of questions from the guests.

He can use ChatGPT to generate answers to the guest’s queries quickly and efficiently.

For example, when a guest enquires about the best cardio hospital in the city the staff may need clarification about the best cardio hospital among all hospitals.

He can quickly ask ChatGPT for the answer with a simple prompt:

“Which is the best cardio hospital in this town with modern treatment?”

This can save him a lot of time and also provide him with an accurate answer.

Concierge Service: In hotels, these services aim at meeting the specific needs of guests to ensure personalized service. 

Due to the continuous development, the concierge often finds it difficult to collect information on the latest trends or spots in the town. But ChatGPT can help him by providing detailed and specific information on any place or topic.

For example, when asked about the family entertainment spots in the town, the concierge can easily use ChatGPT to generate the list of family entertainment spots in the town with the prompt:

“Provide the list of all the family entertainment spots in the town with the address and contact number.” 

Chatgpt will generate a list of all the family entertainment spots in the town with the phone number and contact number.

Food And Beverage Services: Guests staying in hotels from different parts of the world for weeks and months crave homely food. They request the chef for a specific item of their state or their country.

The chef may not know the recipe for every dish in the world. But ChatGPT does know!

He can ask his virtual friend- ChatGPT for the recipe and get the detailed recipe with steps.

The prompt goes as:

“Act as chef. Provide the recipe of <sample dish> with detailed steps and tips for better taste.”

Chefs can use this to access the recipe for any dish in the world.

Event Planning: Hotels organizing the event must ensure the successful completion of the event with complete guest satisfaction.

When guests book an event at a hotel, they expect it to be an unforgettable experience with modern trends and cultural essence.

ChatGPT can help by providing a detailed list of requirements, offering ideas for effective and creative event planning, and suggesting ways to incorporate cultural elements into the event.

For example, a Bengali wedding event managed by a South Indian manager who is not aware of the Bengali culture, can use the prompt:

“What are some creative decoration ideas for a traditional Bengali wedding?” or “What are the traditional Bengali traditions for a wedding?”

This way, using ChatGPT it is easier to plan and manage the event effectively and efficiently.

From the above examples it is evident that regardless of technical knowledge, one can use ChatGPT effortlessly in various ways.

“A study says that 64% of hoteliers have tried using AI like ChatGPT and over 85% of hoteliers are satisfied using it.”

Source: Internet

Conclusion

Modern technology has proven the saying that “The Limit Is Our Imagination” with its potential

The introduction of ChatGPT has completely changed the vision of commoners towards technology.

“The reliability, availability, and user-friendliness has attracted over 100 Million users in just 2 months .“

Source: The Economic Times

The continuous development of ChatGPT by OpenAI, like natural language processing and decision-making abilities will further enhance its potential to another level.

The journey of ChatGPT is a testament to the incredible possibilities that modern technology can bring into our lives.

It’s become a vital part of our digital world, showing us how far we can go when we blend human creativity with technological innovation.