The whole world today has been shrunk into a small device placed in every individual’s hands: the smartphone.
Mobile phones were initially invented to enable people to communicate despite being distant.
Nowadays, mobile phones are considered an asset because they are our companions wherever we go and whenever we need them.
However, the controversy that mobile phones have become a great distraction lately and have reduced the productivity of people is rising rapidly.
Despite the disadvantages it possesses like all other things, we must not ignore its potential or avoid it, but find ways to use its potential even in the professional fields.
This blog tells you how mobile phones can be used in hotels to optimize their operations and also elevate guest experience.
Accessibility of Mobile Phones in Hotels
Smartphones are no longer rare or uncommon devices but the most common device everyone possesses.
Despite the controversy, it is also necessary to highlight the bright side of mobile phones that have helped the world to make it an easier place to live in.
Every industry today has also seen significant changes due to the accessibility of information in this handy device.
The major changes in the hospitality industry are not only with the staff but also with the guests.
The use of mobile phones has also made it possible for people to access hotel services via their phones. the major use of mobile phones in hotels are:
1. Online Bookings
People today prefer booking tickets through apps and online booking engines to avoid standing in long queues.
“According to research, 82% of travelers book tickets online via hotel booking apps. “
Source: Internet
The flexibility of booking tickets online via phones has gained popularity as guests can pre-book their rooms, and hotels can increase their sales by confirming their stay.
Additionally, this method reduces the workload on front office staff by avoiding big queues at the front desk.
2. Keyless Entry
The traditional key cards have always raised concerns about security in the minds of guests. This is because the hotel can have multiple key cards, allowing multiple people to access the room at any time.
The current method of unlocking and locking the rooms with mobile phones via digital keys has eliminated the security concerns of the guests and has increased their trust in the hotel.
Guests can even be notified on their mobile devices when their rooms are unlocked by the staff in their absence, even if it is for cleaning purposes.
“Approximately by 2027, almost 75% of the hotels will shift to the digital keys system over the traditonal key cards.”
Source: Internet
3. Streamlined Communication
Many hotels nowadays use various types of software to facilitate direct communication between guests and staff in case of any concerns.
For example, hotels utilize complaint management software like Geedesk, which allows guests to raise complaints directly using their phones.
The staff is then notified of the complaints on their phones, enabling them to address the issues promptly.
This not only increases guest satisfaction but also makes them feel valued as the hotel prioritizes enhancing their experience.
The widespread use of mobile phones by both staff and guests has significantly improved communication, reducing the need to relay information to the staff, which often leads to confusion.
“88% of the hotel guests wish to have a moile application that can deliever them a personalised experience.”
Source: Internet
4. Room Controls
The invention of mobile phones has combined multiple devices into a single device, eliminating the need for different appliances.
Hotel room controls, such as air conditioners and curtains, can now be operated using mobile phones.
There is no longer a need for multiple remotes or other controlling devices; a single smartphone application can handle all room operations.
Through the integration of mobile apps and smart technology, hotel guests have complete control over their room environments at their fingertips.
This mobile-enabled convenience enhances guest satisfaction and improves operational efficiency, as hotel staff can remotely monitor and adjust room settings when necessary.
5. Digital Payments
Mobile payments have become ubiquitous across all sectors and industries, revolutionizing the way people handle money. Discover how mobile accessibility is transforming modern hotel management by streamlining operations, enhancing guest experiences, and empowering staff with real-time, on-the-go solutions.
The need to carry a wallet or cash has significantly decreased. Businesses of all sizes, from small hotels to luxurious 5-star and 7-star resorts, now offer digital payment options.
Customers also prefer paying online using UPI or direct bank transfers to mitigate the risk of fraudulent activities. The widespread availability of mobile phones has made online payments accessible to everyone.
“Accourding to a survey, 7 out of 10 Indians have used the online payment methods.”
Source: Internet
6. Mobile Feedback App
Collecting feedback from customers has always been a challenge for the hotel industry.
Traditional feedback forms were time-consuming and often skipped by guests. However, sharing online feedback forms with guests via email or text message has changed the game.
Guests can now conveniently fill out the form at any time and place. This approach encourages guests to share their thoughts and participate in hotel surveys.
The availability of smartphones has made all of this possible, revolutionizing the way people live their lives.
Conclusion
Mobile phones have become an essential tool in today’s world, transforming how we communicate, work, and manage daily tasks.
Their accessibility allows for real-time connectivity, increased efficiency, and the convenience of handling multiple functions from anywhere.
The accessibility of mobile phones is revolutionizing hotel management by offering unprecedented convenience, efficiency, and control.
As technology continues to advance, the importance of mobile phones in shaping modern life will only grow, making them an essential part of our daily routines.