Introduction

Welcome to Geedesk! We’re thrilled to introduce a powerful new feature designed to elevate your interaction with guest reviews – the Ticket Audit Log. In this blog post, we’ll delve into the specifics of this feature, detailing its functionality and outlining the benefits it offers.

The Need for Transparency

As part of our commitment to transparency and customer satisfaction, we prioritize keeping you informed at every step of the process, especially when it comes to managing guest reviews. To ensure this, we’ve introduced the Ticket Audit Log.

Key Features

• Real-time Updates: Experience the impact of real-time updates with our Ticket Audit Log, ensuring you stay informed about guest reviews from service submission to resolution. Gain comprehensive feedback on the entire process effortlessly.
• Detailed Tracking: Gain access to in-depth feedback on individual tickets, revealing actions taken, responsible stakeholders, and timelines. This accountability guarantees a complete audit trail, providing comprehensive insights into every stage.

Benefits for Users

Discover the immediate advantages awaiting our users, including heightened confidence in the review process, swifter issue resolution, and enhanced team communication.

How It Works

Mastering the Ticket Audit Log is effortless. Let us guide you through the user interface, demonstrating the simplicity of accessing and leveraging this new feature

Getting Started

Are you prepared to maximize the Ticket Audit Logs potential? Our step-by-step guide ensures a swift start, making it user-friendly for both seasoned and new platform users.

 To Create a new Audit Log for a ticket

•     You can generate an audit for a ticket in the ‘Follow-up’ section, which includes resolved tickets from the past hour. Afterward, simply select a ticket at random from there to make a call to the guest
•     Once you are connected with the call, proceed and click the Ticket Audit Log option from the menu.
•    After accessing the Ticket Audit Log page, click on ‘Create,’ enter the guest’s feedback in the comments section, and choose a review from the options provided, such as Positive, Negative, or Neutral.

To View the Ticket Audited Log report

You can access the Ticket Audited Logs in the Logs section.

Frequently Asked Questions (FAQs)

A. What is the duration limit for creating the Ticket Audit Log?

The Ticket Audit Log feature provides a time limit of 24 hours, within which a Ticket Audit Log can be created.

B. Can we create multiple audit logs for one ticket?

No, only one audit log can be created for one ticket.

C. Can the Ticket Audit Log feature be used for compliance purposes?

Absolutely. The Ticket Audit Log feature provides compliance.

Feedback and Future Developments

We value your feedback! Share your thoughts on the Ticket Audit Log, and let us know how it’s making a difference in your guest review management.

Conclusion

Thank you for being a part of Geedesk. We believe the Ticket Audit Log will revolutionize the way you handle guest reviews. Embrace transparency, enhance collaboration, and enjoy a more streamlined process with this powerful new feature.