In the hospitality industry, one of the most challenging aspects is managing guest complaints and requests.
Even if a hotel provides excellent service and a warm welcome, failing to handle guest complaints and requests effectively can ruin the entire guest experience.
The number of returning customers can only increase if hotels meet their expectations and provide them with an exceptional stay.
Hotels leverage the power of technology to meet and exceed their guests’ expectations and ensure a comfortable and cozy stay at their property.
Being a service-oriented industry, acknowledging each complaint or request with the utmost attention and making the guest feel valued is paramount.
Relying on complaint and request management software is a strategic move to ensure the prompt management of guest complaints.
Choosing an ideal complaint and request management software that meets your hotel’s expectations of serving guests is most important.
Understanding Geedesk
Geedesk is a complaint and request management software that is designed specifically to help hotels manage their complaint and requests.
Once the ticket is created in the software, it automatically assigns it to the right staff of the respective department which is configured in the software according to their requirements.
The staff is then notified via SMS or WhatsApp within seconds about the issue assigned to them and acknowledges it instantly.
The managers and the front office staff can track the complaints in real time from their devices to ensure the proper functioning of the hotel.
If the complaints exceed the provided time limit then the complaints are escalated to the higher staff notifying them about the non-completion of the task instantaneously.
Why is Geedesk Ahead Of the Curve?
Geedesk specializes in handling guest complaints and requests not just because of its robust features but because it truly understands and anticipates the needs of modern hotels.
With the continuous growth of technology and the industry, every software integrated with the hotel must
also, stay aligned with continuous development to help hotels stay ahead of the competition.
Here is how Geedesk is ahead of the curve and helps your hotel business to boost with its features.
1. Cloud-Based Technology: Flexibility and Accessibility
Avoiding the need for expensive, cumbersome servers to implement complex software, Geedesk has embraced cutting-edge cloud technology.
This strategic choice simplifies the implementation process for hotels, making it easier and more cost-effective to integrate the software seamlessly into their operations.
Moreover, it saves the additional investment required to set up the software with big servers as Geedeesk can be easily used on any device with a web browser.
Geedesk does not restrict its usage within the premises as it can be accessed from any remote location on the internet having the correct username and password making it fully flexible in accessibility.
2. Flexible integration
Imagine having robust software to manage your hotel’s complaints and requests but the software interrupts all other software previously used by your hotels. Quite irritating, right?
Geedesk being a guest-compliant and request management software easily integrates with almost all the HMS and PMS used by the hotels widely.
The flexible integration of Geedesk with any existing software avoids a lot of confusion in implementing the software.
It also doesn’t cause any issues with either the existing software’s performance or its’ own performance even after implementation and full-fledged use of the software.
3. Guest profiles
Adding a personalized touch to guest service is the current trend in the hospitality industry. To add a personalized touch and experience to your repeat guests’ you must have a well-maintained guest profile.
Having a guest profile in place will help hotels to understand the guest preferences and tailor their services to meet their needs on their repeat stays thereby converting them into loyal customers.
In addition to handling the guest’s complaints and requests, Geedesk also helps hotels maintain a detailed guest profile.
Hotels can easily refer to the guest profile that is saved in Geedesk to understand their previous complaints and requests, tailor their services, and elevate their experience with a personalized touch.
4. Rule engine for customization
Isn’t it better to be able to customize software to your needs?
Geedesk provides you with a powerful tool called the “Rule Engine,” which enables you to customize the software according to the specific requirements of your hotel.
You can enable or disable certain features to tailor the software and ensure that it meets your specific needs. By doing so, you can avoid using features that are not necessary for your business.
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5. Real-time tracking and audits
Geedesk enables users to track the status of tickets in real time, providing managers with immediate updates.
A unique feature called “Ticket Audit” logs real-time feedback from guests on the service they received, ensuring their satisfaction.
The main advantage of the real-time audit feature is that it allows the hotel to improve the guest experience if they are not satisfied with the service provided, thereby avoiding negative reviews.
6. Guest web progressive application
Geedesk is a web progressive application, meaning it can be used on any device without the need to download an external application for guests who prefer to raise their own complaints.
It allows guests to raise complaints themselves using a QR scanner.
Once a complaint is raised, it is logged in the Geedesk dashboard, which is mainly used by the front office, and the ticket assignment process is automated as usual.
7. Detailed reporting
All guest complaints and requests are recorded in the software and then transformed into detailed reports for deeper analysis.
Geedesk generates various types of reports based on the complaints logged in the software.
These reports assist hotels in making well-informed decisions for future improvements and also highlight the current pain points experienced by the guests.
Conclusion
The future of guest management lies in embracing innovative, technology-driven solutions that prioritize efficiency, personalization, and seamless integration.
As the hospitality industry evolves, adopting advanced solutions like Geedesk is crucial for staying competitive and delivering exceptional service.
By embracing cloud-based platforms, real-time data, and user-friendly interfaces, hotels can not only meet the growing expectations of their guests but also anticipate future needs.
The continuous advancement in guest management tools ensures that forward-thinking hotels will always be ahead of the curve, offering unparalleled experiences that build loyalty and drive success.