The hospitality industry has recognized the significance of guest complaints and request management software. The use of such software has rapidly increased in hotels.
Geedesk, a guest complaint and request management software, has several hotels that rely on it to handle guest complaints and requests.
However, as a company, we still find it hard to explain how Geedesk- a complaint and request management software differs from the HMS/PMS you use in your hotels.
This blog tells why Geedesk is essential to the hotels along with their HMS/PMS.
Limitations of the Hotel Management Software
Hotel Management Software and Property Management Software powerfully manage various hotel operations, from reservations to housekeeping.
These features have greatly assisted hotels in streamlining their operations and enhancing guest experiences by efficiently managing crucial operations.
A decade ago, when Hotel Management Software was first implemented in hotels, it significantly improved guest satisfaction. However, in the current scenario, guests expect even better experiences and more personalized stays
In today’s environment, where personalized stays are expected, the key to enhancing guest experiences is effectively addressing their complaints.
With numerous complaints being raised simultaneously, hotels struggle to manage these complaints and requests alongside their daily responsibilities.
“According to a 2023 survey by the American Hotel & Lodging Association, 67% of guests are more likely to leave a positive review if their complaints are resolved promptly.”
Source: Internet.
While the Hotel Management Software effectively handles front office tasks, it falls short in helping hotels manage guest complaints and requests.
To meet the current expectations of guests, hotels should consider utilizing Geedesk – a complaint and request management software.
Why Geedesk Complements Your HMS Perfectly?
The rise in guest expectations and the limitation of the HMS has made the requirement for complaint management software very evident.
Geedesk- a complaint and request management software for hotels has helped several hotels manage their guest’s complaints and requests effectively yet effortlessly.
It automatically assigns the tasks to the right staff of the respective department.
In addition to its interesting features it also perfectly complements your HMS without the need to add any external features.
if you are interested to know about the features of Geedesk- read our blog the features of our complaint and request management software.
Here are the top 4 reasons why Geedesk is the best companion to your existing HMS.
1. Seamless Integration
Geedesk manages and addresses guest complaints and requests. It integrates easily with most Hotel Management Systems (HMS) in the industry.
By assigning dedicated software to handle guest complaints and requests, hotels should not create additional issues while trying to solve existing ones.
Geedesk is a cloud-based software that requires no additional servers and seamlessly integrates with existing software.
This centralizes all guest-related data, making it easier for your team to access and manage information.
2. Enhanced Guest Satisfaction
Ensuring guest satisfaction is more than just providing luxurious rooms and amenities.
Hotels need to pay attention to even the smallest details that guests expect and request to ensure a pleasant stay.
Geedesk helps hotels manage guest complaints and requests, making sure that no complaint or request goes unnoticed.
Geedesk’s escalation protocols promptly address every guest complaint, boosting overall satisfaction and increasing the likelihood of repeat visits.
“A study by the Cornell University School of Hotel Administration found that a hotel’s response time to guest complaints can increase customer retention by 30%.”
Source: Internet
3. Real-time Issue Tracking and Resolution
The front office staff assigns the issue to a properly trained staff member for handling.
The front office coordinator must track the progress, even if someone else handles the issue. This is important in case the guest needs to follow up due to delays or disagreements.
To avoid any confusion, Geedesk offers a real-time dashboard that allows hotel staff to see and address guest complaints and requests as they come in.
This feature gives the office coordinator instant insights into the issue and ensures that it is resolved promptly and on time.
4. Data-Driven Insights
A reliable Hotel Management System (HMS) can streamline your hotel operations, but it may not necessarily provide a data-centered view for the hotel to identify its weaknesses.
Geedesk not only automates the complaint assignment process but also generates detailed reports based on the stored data.
By analyzing patterns in guest complaints and requests, Geedesk helps identify areas for improvement within your hotel.
For example, if multiple guests complain about slow Wi-Fi, Geedesk’s data analytics will highlight this recurring issue, enabling you to take proactive measures.
“According to a report by Deloitte, hotels that leverage data analytics see a 15% increase in operational efficiency.”
Source:Internet
Conclusion
While your HMS is the backbone of your hotel operations, Geedesk is the essential tool that ensures every guest interaction is handled with care and efficiency.
By integrating Geedesk with your HMS, you’re not just managing a hotel; you’re fostering an environment where guests feel heard, valued, and eager to return.
Investing in Geedesk alongside your HMS is not just a smart business decision; it’s a commitment to excellence that will set your hotel apart in a highly competitive market.
If you are interested in a complaint and request management software for the hotel, feel free to reach out to us via www.geedesk.com or via email [email protected].