Managing Guest Requests
When the front office or the housekeeping operator receives a call from the guest he / she registers the same in Geedesk. This helps organisations to keep a track on all the guest complaints or requests.
- Understand the trends and the pattern of the complaints and requests
- All complaints and requests are time bound by custom service level agreements
Automatic Assignment of Request & Complaints
Geedesk automates the process of assigning the requests or complains to the respective department or service staffs.
This reduces the need for any kind of manual intervention and thus drastically increases the efficiency of the customer support team and service staff.