Intelligent Insights

Intelligent Insights and Analytics

Intelligent Insights is the center piece of the reporting module in Geedesk. It is the realtime graphical representation of the complaints and requests management process of your property (hotel or resort). Intelligent Insights offers various metrics like Rooms with most complaints or requests, departments with most complaints and departments with most escalations and so on.

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These metrics offer a clear understanding of the performance level of the hotel employees and also aids in indentifying any chronic problems.
For example:
- If a hotel gets a lot of air condition (AC) related complaints then may be a maintenance could be scheduled.
- In another scenario if there is a particular room which is the source of too many complaints then may be that room could be closed and refurbished.

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Intelligent Insights and Analytics

Intelligent Insights and Analytics are powered by our proprietary, custom built platform and intelligence algorithm which routinely monitors and analyses the vast amount of our customer data to predict and build useful analytics and insights.

Intelligent Analytics

Intelligent Analytics also powered by our Intelligent Insights and Analytics Platform and offers analytics and predictions like changes in ticket flow, any abnormal pattern caused by human behavior like slower or faster than usual ticket resolutions etc.

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