Geedeesk Feeedback is a cloud based guest feedback management software that helps hotels of all sizes to obtain and store guest feedback digitally.
This can further be used to track and monitor the performance of individuals, teams and departments.
These metrics offer a clear understanding of the performance level of the hotel employees and also aids in indentifying any chronic problems.
- If a hotel gets a lot of air condition (AC) related complaints then may be a maintenance could be scheduled.
- In another scenario if there is a particular room which is the source of too many complaints then may be that room could be closed and refurbished.
Intelligent Insights and Analytics
Intelligent Insights and Analytics are powered by our proprietary, custom built platform and intelligence algorithm which routinely monitors and analyses the vast amount of our customer data to predict and build useful analytics and insights.
Intelligent Analytics also powered by our Intelligent Insights and Analytics Platform and offers analytics and predictions like changes in ticket flow, any abnormal pattern caused by human behavior like slower or faster than usual ticket resolutions etc.