Geedesk for medium to large hotels

Large hotels predominantly have a system of call one under which Hotel Chains have hotels spread in multiple locations and it is often times challenging to offer a consistently great guest experience.

With Geedesk it becomes hotel chains to track the operational performance of various hotels from a single dashboard. This makes it easier for the teams in corporate office to keep an eye on the operational effectiveness of all the properties.

manage guest complaints and requests in Geedesk

Managing Guest Requests

When the front office or the housekeeping operator receives a call from the guest he / she registers the same in Geedesk. This helps organisations to keep a track on all the guest complaints or requests.

- Understand the trends and the pattern of the complaints and requests
- All complaints and requests are time bound by custom service level agreements

Automatic Assignment of Request & Complaints

Geedesk automates the process of assigning the requests or complains to the respective department or service staffs.

This reduces the need for any kind of manual intervention and thus drastically increases the efficiency of the customer support team and service staff.

automatic ticket assignment in geedesk
Escalation policies in Geedesk

Escalation Policies

Escalating delaying operational requests is a critical piece in offering a great experience to the guests

Escalation policies in Geedesk can be configured by hoteliers to suit their operations and requirements.

Reports

With Geedesk you can now generate robust enterprise grade reporting and enable your team for proactive operational decision-making.

intelligent insights reports in geedesk
property dashboard in geedesk

Property Dashboard

Property dashboard empowers the corporate teams and the management to keep an eye on the chain of hotels and their performance in real time.

Voice concierge (with Amazon Alexa)

Redefine your guest experience by offering your guests, an in room voice concierge (amazon echo).

voice concierge with geedesk and amazon alexa