Once the ticket is created the geedesk automode takes care of assigning the tickets to the the available technician.
What is Geedesk?
Geedesk is a cloud based guest complaint and request management software. It helps hotels manage their guest complaints and requests effectively.
What Problem does Geedesk Solve?
SLOW SERVICE and INCONSISTENT SERVICE are the two main reasons your guests leave negative reviews about your hotel.
Both these issues could be sorted out if hotels use a complaint and request management software aka service optimization software, like Geedesk.
Geedesk is a cloud-based, service optimization software that has empowered 100+ hotels to service their guests consistently as per their brand standards.
Why Hotels Should Use Geedesk
Auto Assign Guest Calls
Assign guest complaints & requests are automatically to the right person in the right department.
Escalate Delayed Calls
Any delay in resolving guest tickets will be escalated to the right stakeholders. Geedesk has multiple levels of escalation.
SMS Based Workflow
We understand that hotel staff are not allowed to use smartphones. Hence Geedeesk can work with just SMS.
100% On The Cloud
Geedesk is built on the cloud. This means that hotels do not have to spend money on buying expensive hardware or software.
Geedesk provides a robust 360 degree report to enable effective monitoring and decision making.
Redefine your guest experience by offering your guests an in room voice concierge (amazon alexa) in the room.
Monitor the operational performance of all your hotels on a single dashboard, apt for hotels with properties in multiple locations.
Additional business applications like managing maintenance, housekeeping, lost & found etc.
No Hidden Charges
No hidden charges whatsoever, other than the ones mentioned in the pricing page. There is also a 15 day free trial.