Geedesk - the first defence against negative reviews

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All the features you need

Geedesk Feature - Manage Guest Complaints

Manage Guest Complaints

Create, manage and track all guest complaints and requests

Geedesk Feature - Property Dashboard

Property Dashboard

View the performance of one or multiple properties in a single dashboard

Geedesk Feature - Escalation Policies

Escalation Policies

Raise alerts if tickets are not resolved within the defined time frame

Geedesk Feature - Supervisor Alerts

Supervisor Alerts

Managers & supervisors can set condition based alerts to be notified of any unexpected trends in the property

Geedesk Feature - Reports


Create and track employee shift plan inside Geedesk

Geedesk Feature - Intelligent Insights

Intelligent Insights

Insights helps you to track ticket flow, employee & department performance & current guest trends in the property

Why Geedesk?

  •   Automated Workflow - Once the ticket is created the geedesk automode takes care of assigning the tickets to the the available technician.
  •   Intelligent Insights - Our modeling system helps in easily categorizing guest complaints, feedback & reviews. This is very important for intervention, improvements & predictive maintenance.
  •   In-depth Analysis - Analysis & strong reporting module helps in analyzing the efficiency of complaint management in addition to guest satisfaction.
  •   Supervisor Alert - Geedesk enables supervisors to set alerts matching self defined conditions. This ensures that supervisors can stay informed on the current scenario or intervene as and when required.
  •   Integrations with HMS/PMS - Geedesk integrates with your hotel or property management software to map complaints with guest. Geedesk also provides you analysis based on guest preference when a complaint or request is raised.

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Our Clients!

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