Once the ticket is created the geedesk automode takes care of assigning the tickets to the the available technician.
SLOW SERVICE is the number one reason your guests leave a negative review about your hotel.
Hoteliers use GEEDESK to automate their daily operations to deliver a great service to their guests.
Geedesk is a cloud-based, service optimization solution empowering hotels around the world. In 2018 Geedesk helped hotels save $10 million by reducing losses amounting from guest incidents and delayed and unplanned maintenance activities.
Our Key Features
Automated dispatch of guest and operational requests to reduce wait times and increase efficiency and productivity
Generate robust enterprise reporting to enable proactive operational decision-making
Leverage in-depth analytics and insights to monitor and guage the performance levels of operations
Redefine your guest experience by offering your guests an in room voice concierge (amazon echo) in their rooms
Monitor the operational performance of all your hotels on a single dashboard, apt for hotels with properties in multiple locations
Tools for all auxiliary business requirements like managing maintenance, housekeeping, email marketing & much more
Why Should You Choose Us?
Our modeling system helps in easily categorizing guest complaints, feedback & reviews. This is very important for intervention, improvements & predictive maintenance.
Analysis & strong reporting module helps in analyzing the efficiency of complaint management in addition to guest satisfaction.
Geedesk enables supervisors to set alerts matching self defined conditions. This ensures that supervisors can stay informed on the current scenario or intervene as and when required.
Integrations with HMS/PMS
Geedesk integrates with your hotel or property management software to map complaints with guest. Geedesk also provides you analysis based on guest preference when a complaint or request is raised.