Automated Workflow

Automated Workflow

managing guest complaints and requests in geedesk

Managing Guest Requests

When the front office or the housekeeping operator receives a call from the guest he / she registers the same in Geedesk. This helps organisations to keep a track on all the guest complaints or requests.

- Understand the trends and the pattern of the complaints and requests
- All complaints and requests are time bound by custom service level agreements

Automatic Assignment of Request & Complaints

Geedesk automates the process of assigning the requests or complains to the respective department or service staffs.

This reduces the need for any kind of manual intervention and thus drastically increases the efficiency of the customer support team and service staff.

automatic ticket assignment in geedesk